Refund and Return Policy

INTRODUCTION

This Refund and Return Policy (“Policy”) governs all refund-related matters associated with your use of Lenden.store (the “Site” or “Application”). By subscribing to or accessing our services, you acknowledge that you have read, understood, and agreed to be bound by this Policy.

Lenden.store reserves the right to update, modify, or change this Policy at any time without prior notice. Updates will take effect immediately upon being posted on the Site. Continued use of our services after such changes constitutes your acceptance of the revised Policy.

DIGITAL SERVICE NATURE

Lenden.store offers digital services via a subscription-based Software as a Service (SaaS) platform. These services include, but are not limited to, Dashboard, POS, Product Management, Barcode System, Sales Tracking, Purchase Management, People Management, Promotion Tools, Reports, Attendance, Leave Management, Payroll, Feedback, Subscription Handling, and Support Ticket Management.

As these services are delivered digitally and are accessible immediately after account activation, traditional returns are not applicable.

REFUND ELIGIBILITY

We strive to ensure satisfaction with our platform. However, refunds may be issued only under specific and limited conditions, such as:

• Service not delivered due to technical failure on our end.
• Double billing or duplicate payments.
• Subscription plans purchased in error and reported within 24 hours of purchase, provided that the account has not been actively used.
• Where applicable, incorrect charges due to pricing errors or billing system issues.

Refund requests are subject to review and not guaranteed. Lenden.store reserves the right to approve or deny any refund request at its sole discretion.

NON-REFUNDABLE SCENARIOS

Refunds will not be granted under the following conditions:

• Change of mind after purchase.
• Partial usage of the service (e.g., accessing one or more modules or features).
• Failure to cancel the subscription before renewal.
• Subscription expiration with no prior refund request.
• Inactivity or non-usage of the service without informing support.
• Any misuse or violation of our Terms and Conditions.

REFUND PROCESS

To request a refund, users must contact us via email at lendensuite@gmail.com within the applicable period (generally within 5 working days of the transaction).

Requests must include:

• Registered user email or account ID.
• Date and amount of the transaction.
• Reason for the refund request.

Once a request is received, our team will:

• Investigate and verify the transaction details.
• Notify you of the outcome via email.
• If approved, process the refund within 7 to 10 working days via the original payment method (e.g., bKash, mobile banking, or card).

Please note: Cash refunds are not available. Refunds are only processed via electronic payment channels.

CANCELLATION POLICY

You may cancel your subscription at any time through your account dashboard. Upon cancellation:

• You will retain access to your plan until the end of the current billing cycle.
• No partial or prorated refunds will be issued for unused subscription time unless covered under the Refund Eligibility section.

SUPPORT

If you encounter issues with your subscription or service delivery, please reach out to our support team at lendensuite@gmail.com. We’re committed to resolving your concerns in a timely and professional manner.